Conditions of Sale
Please note some promotions may only be available in specific branches. Promotions may also require new purchases in order to qualify. For example, in order to redeem the free printing promotion, customer will be required to buy new customisable shirt. Customers will not qualify for a refund on products purchased prior to any promotions.
The prices quoted in the OnlineShop are correct at the time of publishing. We reserve the right to alter these prices, up or down. The correct price will be indicated on the delivery note. Brentford FC reserve the right to alter without notice or prior warning, designs or prices or product and conditions of supply.
We are unable redeem any expired gift cards. Gift cards is a non refundable product, once processed we will not be able to issue any refunds or exchanges on cards.
What if I want a refund?
If an exchange or refund is required then the items should be returned to us in their original packaging along with your receipt within 28 days of the purchase date. Please note all parcels must be sent back using Recorded Delivery, we will not accept responsibility for lost goods. Sale items can be exchanged but no refunds or credit notes will be issued. You may also exchange or refund your goods at the store. All items must be returned in re saleable condition along with your receipt and within 28 days of purchase. Items bought in the Sale will be exchanged, but no refunds or credit notes will be issued.. We reserve the right to refuse a refund or exchange if the goods returned have been deemed to be damaged, worn or tampered with . Please be aware, no refunds, exchanges or credit notes will be issued against items which have been personalized, unless the goods are faulty. This does not affect your statutory rights Videos, jewellery, underwear, hats and socks purchased through the Online Shop will only be exchanged if deemed to be faulty.
The products reproduced in the Online Shop are as seen. The reproduction of colours is as accurate as web and display technologies will allow. No responsibility can be accepted for light variances in colour or style.
Whilst every effort is taken to ensure all items in the Online Shop are always in supply, occasionally some items will be temporarily out of stock, or we may sell out earlier than planned. If an item is unavailable at the time of dispatch we may send a substitute item of equal purpose and value on approval. When this is not possible we will place the out of stock item on 'back order' and forward it on a separate delivery.