Delivery Times
At Brentford FC, we aim to provide a fast, efficient, and reliable delivery service. Once you have placed your order, you can choose your preferred delivery method and destination, and we will take care of the rest.
Please note that standard orders may take 2–3 working days to be processed before dispatch. Once dispatched, UK deliveries typically take a further 3–5 working days. Delivery times for international orders may vary depending on location and local courier services.
Orders containing personalised items may require additional processing time. For this reason, we do not recommend selecting Click & Collect for personalised products, as this may delay collection. Personalisation services are available at our collection points.
Delivery Costs
- United Kingdom (Standard): 3–5 working days
- United Kingdom (Express): 1–2 working days (orders placed over the weekend will be dispatched on the next working day)
- Europe: Delivery costs vary depending on location
- Rest of the World: Delivery costs vary depending on location
- Click & Collect: 2–3 working days
Click & Collect / Store Collection
When you place a Click & Collect order, you will receive two emails: the first confirming your order, and a second confirming when your order is ready for collection.
Please read the following information before arriving to collect your order.
If you are collecting on a matchday, please visit the Brentford Bees Superstore, Lionel Road South, Kew Bridge Distribution Centre, TW8 9QR.
If you are collecting on a non-matchday, please visit the Hive Store, Unit 1, Marsden House, 4 Lionel Road South, Brentford, TW8 0RY.
When collecting your order, you will need to present your order confirmation email and photo ID.
If someone is collecting on your behalf, please contact our support team in advance with the name of the nominated person. They will also need to bring valid photo ID.
Orders must be collected within 72 hours of receiving your collection confirmation email. Any orders not collected within this timeframe will be cancelled and refunded to the original payment method. Please note that personalised items are non-refundable.
Orders cannot be collected until the second confirmation email has been received
If you wish to discuss your order, please contact our [email protected] team who will be happy to assist with all enquiries.
