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Standard Delivery Available
The Bees Store is open
Standard Delivery Available
The Bees Store is open
Brentford - Contact Us
If you have a query, please check our FAQs below. If you haven't found the answer then please complete the details in the form below and send. We will respond to your query as soon as possible or you can contact us directly on: 020 8847 2511 and select Option 4 or email shop@brentfordfc.com
If you are making an order related enquiry, please include your Order Number and Confirmation Ref.
Please note delivery costs may vary based on recipients’ location. Unfortunately, our delivery costs do not include any additional charges such as import charges, customs fees or any other additional costs outside the fee we charge.
Brentford Superstore
Kew Bridge Distribution Centre
Lionel Rd South
Brentford
TW8 9QR
If you have recently purchased a replica shirt with personalisation, please note that due to high demand we are experiencing some delays on deliveries. Our estimated delivery time can be anywhere from 10 to 14 working days. Please accept our sincere apologies for the inconvenience caused.
Monday to Saturday
09:00AM to 18:00PM
Sundays
10:00AM to 16:00PM
Please note Sunday hours may vary based on home fixtures.
We currently have limited Customer parking spaces outside the store, these spaces are designated for our customers. Unattended vehicles will be clamped.
Please note, the parking spaces are only available on non-matchdays.
We currently have no bicycle parking facilities at the store however customers are welcome to use the racks located at 27 Great West Road. (Sega building across the store)
Unfortunately, no pets are allowed in the store. Except for guide dogs.
We are currently accepting all Visa and MasterCard payments in our store.
Yes, customers can also bring a previous purchase to get it printed.
Please accept our sincere apology on the inconvenience caused. Customers can return their item/s to the address above. All customers are required to enclose a proof of purchase and a cover note with their details within the package. Once we receive your package, a member of staff will contact you on the details enclosed in the package to confirm the next steps. Once again, we would like to apologies for the inconvenience caused.
Our current exchange and refund policy is only valid for 28 days. Customers are required to provide proof of purchase to qualify for an exchange or refund. Non faulty items will need to be in resalable condition.
Please note, any refund requested within the 28-day policy with a valid receipt will be debited to the customers initial debit/master card, we will also not provide refund or exchange on personalised shirts)All gift card/vouchers are only valid for 12 months.
Please note, all gifts’ card/vouchers are non-refundable or exchangeable.To find out if your gift card is valid, please email shop@brentfordfc.com with the long card number and the 3-digit security code. You can also visit our store for any gift card enquires.
Gift vouchers are only valid for 12 months after the purchase date located at the bottom right.
Unfortunately, customers are no longer able to collect points in-store or online.
Members do not qualify for any discount, however members will receive special offers and discounts specifically for members throughout the season, this will either be communicated through emails or online.
Please return your faulty item to our superstore address above, ensure to enclose a proof of purchase as well as a cover letter outlining the fault and your details. Once we receive your items, a member of staff will contact you to discuss the next steps.
We recommend all returns to be processed as signed for services, this enables us to track any returns.Please return your faulty item to our superstore address above, ensure to enclose a proof of purchase as well as a cover letter outlining what you wish to exchange and your details. Once we receive your items, a member of staff will contact you to discuss the next steps.
We recommend all returns to be processed as signed for services, this enables us to track any returns.Please note orders can take up to 2-4 working days to delivery once it is despatched, if you have personalised your shirt this may take slightly longer. Please contact shop@brentfordfc.com with your order reference number for the team to investigate this for you.
Customers can track their orders by going on to the Royal Mails official website and entering the tracking number sent via the email link. E.g. QR3257467GB
https://www.royalmail.com/track-your-item
Apologies for the inconvenience caused, we want to sort out any issues with incorrect items straight away. Please return your incorrect item with a cover letter and member of the team will contact you to discuss the next steps.
There can be multiple reasons for this
There are varying time limits in which you make amendments to your order, we advise that all changes must be reported to shop@brentfordfc.com withing the 60 minutes of ordering. If the order has been despatched, we are unable to make any amendments.
We encourage all our customers to visit our store for any enquires they may have; this will help us deal with the enquiry quicker. However, we also understand customers may not be able to travel down so please use our other services to help resolve your enquiry.
We advise that all returns should be returned to us as signed for, this allows us to track any returned items that we may have not received. If you have already used this service, please allow 2-4 working days for a member of staff to contact you to discuss the next steps with your return.
We recommend all returns to be processed as signed for services, this enables us to track any returns.Unfortunately, we were unable to fulfil an item/s in your order, therefore had to process a refund for those item/s. However, you should receive a call/email from a member of staff to confirm this prior to receiving your refund email.
We are more than happy to answer any stock related emails/calls however please be advised that we are unable to give specific dates. Our deliveries are dependent on our suppliers and shipment services.
Alternatively, you can call our store to check for a specific stock. Please have the product code available to provide. Please call 0208 847 2511 and select option 4.
Unfortunately, no, however customer can call the store to reserve items to collect withing 24hrs.
Please note, we are unable to take a payment over to phone for any reserved item. We are also not able to reserve items ahead of any home fixture.