Brentford Christmas Mystery Box

Brentford Christmas Mystery Box

Product code: 2500318

Delivery Times

At Brentford FC we are proud to offer a fast, efficient and hassle-free delivery service. Our team are continuously working hard to ensure all orders are despatched as soon as possible.

Please be mindful that orders with the Tracked Standard method can take 2 to 3 working days to prepare and despatch and another 2-3 working days to deliver. 

All Parcels despatched on weekends will not be collected by courier till Monday. (Excluding bank holidays)

Delivery Costs

Please note Brentford FC will collect TAX and Duties for all transactions up to €150, customers will be responsible for all TAX and Duties for transactions that exceed €150. For Customers outside the EU, please note that all Tax and Duties will be your responsibility. 

More information can also be found by clicking on 'Order help' at the bottom of our website.

Tracking information can be obtained on your confirmation email or through our customer services.

Store Collection 

When ordering merchandise you will receive two emails, one to confirm your order and a further email to confirm when your order is ready to be collected. Please read below before arriving for collection.  

• If you received an email that your order is ready to collect and wish to collect it on a matchday, please visit the Brentford Superstore, Lionel Road South, Kew Bridge Distribution Centre, TW8 9QR.
• If you received an email that your order is ready to collect and wish to collect it on a non-matchday, please collect it from the Hive Store, Unit 1, Marsden House, 4 Lionel Road South, Brentford, TW8 0RY.

Please note that upon collection, you will be required to present your order confirmation email and a Photo ID.

If you are unable to collect your order and require someone else to assist, please note you will be required to email our support team with the name of the individual who will also be required to provide a Photo ID. 

Orders will need to be collected within 72hrs after the second email, outstanding orders after this period will be cancelled and refunded back to the original payment method. We will not issue a refund on any personalised items. 

Please note, we are unable to fulfil any orders that are pending the second email. 

Phone Shopping

We are also unable to process any orders through the phone as all orders will be required to go though our online shopping services. 

Extended Christmas Returns

Purchases made from 20/11/2025 will be eligible for an extended return till 02/01/2026. Please note, we will use the date on the postal return label for any online return to ensure it is within this period.

How do I return my online order?

If you wish to return an item purchased in-store or Online please return your product with a proof of purchase to;

If you are unsatisfied with your order and wish to return your order please contact our customer service team on [email protected]

Please note that sale items are non-refundable, we are only able to offer like for like exchanges on sale items. Returns policy may vary, please email our online team to discuss further. 

Please note all parcels must be sent back using Recorded Delivery, we will not accept responsibility for any lost goods.

For more information please visit our ‘Contact us’ section below.