Brentford Women's Mystery Box

Brentford Women's Mystery Box

Product code: 2500255

Delivery Times

At Brentford FC we are proud to offer a fast, efficient and hassle-free delivery service. Our team are continuously working hard to ensure all orders are despatched as soon as possible.

Please be mindful that orders can take 2 to 3 working days to prepare and despatch. Parcels despatched on weekends will not be collected by courier till Monday. (Excluding bank holidays)

Despatched parcels can take 3 to 5 days to deliver while this time frame may be different for international order.

Delivery Costs

Please note Brentford FC will collect TAX and Duties for all transactions up to €150, customers will be responsible for all TAX and Duties for transactions that exceed €150. For Customers outside the EU, please note that all Tax and Duties will be your responsibility. 

Tracking information can be obtained on your confirmation email or through our customer services.

Store Collection

**Please note that the Click and Collect service is currently unavailable**

This Service is only available for UK residents. All orders must be collected within 72 hours after confirmation email. 

Please ignore the first email, this email is to confirm that your order was completed by our warehouse. The second email will be to confirm that your parcel is now ready to collect from the Brentford Super store. 

A valid photo ID must be presented when collected.

If the parcel is not being collected by the recipient, please email the name and surname of the person collecting the parcel on your behalf. A valid photo ID must be presented by the individual collecting. 

If the order is not collected within 72 hours, your order will be cancelled and refunded. 

Please note that the Click & Collect service will not be available on matchdays. 

Click and Collect orders that include personalised items can take longer to prepare. We recommend to use the personalisation services available at collection point. 

Phone Shopping

We are also unable to process any orders through the phone as all orders will be required to go though our online shopping services. 

How do I return my online order?

If you wish to return an item purchased in-store or Online please return your product with a proof of purchase to;

If you are unsatisfied with your order and wish to return your order please contact our customer service team on [email protected]

Please note that sale items are non-refundable, we are only able to offer like for like exchanges on sale items. 

Please note all parcels must be sent back using Recorded Delivery, we will not accept responsibility for any lost goods.

For more information please visit our ‘Contact us’ section below.