How do I make a return?
If you wish to exchange merchandise or require a refund, please return the merchandise to ;
Brentford Football Club,
Griffin Park, Braemar Road,
If an exchange or refund is required then the items should be returned to us in their original packaging and in a re-saleable condition along with your receipt within 28 days of the purchase date. Please note all parcels must be sent back using Recorded Delivery, we will not accept responsibility for lost goods. Sale items can be exchanged but no refunds or credit notes will be issued. You may also exchange or refund your goods at the Stadium Shop. Items bought in the Sale will be exchanged, but no refunds or credit notes will be issued. We reserve the right to refuse a refund or exchange if the goods returned have been deemed to be damaged, worn or tampered with. Please be aware, no refunds, exchanges or credit notes will be issued against items which have been personalized, unless the goods are faulty. This does not affect your statutory rights. Videos, jewellery, underwear, hats and socks purchased through the Online Store will only be exchanged if deemed to be faulty. Please make sure you have selected the correct item and size at the time of ordering. When exchanging non-faulty items, please enclose £4.50 payment for UK postal and packaging charges, £6.50 for Europe and Eire or £10 for World Wide Postage